We are currently seeking a number of Customer Service Executives to join our established team in Jarrow. This is an office-based role requiring a customer service driven individual, who provides a hassle-free service to our customers, whilst supporting the business growth through generation of leads, upselling and cross sales. They should have strong attention to detail with minimum error rates and proactive problem solving approach.
The ideal candidate is confident and proactive with experience of customer service in a fast paced environment.
Responsibilities:
- Maintain accurate account and customer data.
- Respond to customers inquiry within SLA and aim for one call / case resolution.
- Identify and take ownership of customer concerns
- Identify new product opportunities and generate leads
- Liase and build network with internal departments
- Upsell and cross sell new products
- Follow up on all commercial activity
- Operate effectively and adhere to current business policy and procedures
- Delivers consistent performance and achieves KPI’s and business targets
- Drives self-development
- Mange time effectively and efficiently
- Understanding of company strategy and propositions
- Support other departments, dependant on the needs of the
Required Skills and Experience:
- Excellent Communication skills
- Good attention to detail
- Commercially aware
- Experience in service/sales environment
- Minimum “A” Level Standard
- Delivery of agreed commitments and objectives
- Highly organised
- Team player
- Strong work ethic
- Complaint Management/Resolution experience desirable
- Manufacturing knowledge desirable
- Experience of Microsoft package (Excel, Word etc.) desirable
What we offer:
- £24,250 starting salary
- Great career prospects
- Discretionary bonus
- Up to 5% matched pension contribution
- 4x annual salary life assurance
- 25 days annual leave plus bank holidays
- Employee discounts through Edenred
- Eyecare Vouchers
- Cycle to work scheme
- UK Sharesave Scheme
Essentra Components are a global market leader in plastic injection moulded, vinyl dip moulded and metal components. We have a history of over 65 years, producing essential components across a huge range of industries and applications.
Making it easier for our customers is our top priority. That's why we operate internationally in 29 countries across 4 continents. With every order, we offer a hassle-free experience through our 14 manufacturing facilities, 34 distribution centres and 40 sales and service locations.
We have over 45,000 standard parts and one of the world’s most extensive product offerings, all available for immediate dispatch and fast delivery.
Our product range features caps and plugs, wire and cable management, flange protection, knobs, handles and grips, access hardware, PCB and electronics hardware
Our Vision is to be “The world’s leading responsible hassle-free supplier of essential industrial components”
As part of our recruitment process you will be required to provide evidence of your right to work in the UK. Documentary evidence will be requested at interview.